donbet Privacy Policy

donbet is an online betting and casino platform operating under an international gaming licence and accessible at donbet.bio. References to "donbet", "we", "us", or "our" in this Privacy Policy refer to the donbet platform and its operating entity.

donbet is the data controller in respect of personal data collected from Users of the donbet platform. As data controller, donbet determines the purposes and means of processing your personal data, and is responsible for ensuring that processing is carried out in compliance with applicable data protection obligations under its international gaming licence framework.

donbet serves players across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, Multan, Peshawar, and all other cities and regions. This Privacy Policy applies equally to all registered Users regardless of their location within Pakistan.

If you have any questions about donbet's role as data controller or about this Privacy Policy, please contact our Data Protection team at [email protected].

donbet collects the following categories of personal data from its Users:

donbet does not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or biometric data beyond what is strictly required for identity verification purposes under KYC obligations.

donbet collects personal data through the following means:

• Direct submission: Information you provide when registering a donbet account, completing KYC verification, making a deposit or withdrawal, contacting customer support, or using responsible gaming tools.
• Automated collection: Technical and usage data collected automatically when you access the donbet platform — including your IP address, device identifiers, browser type, session timestamps, pages visited, and betting or gaming activity logs.
• Payment processors: Transaction confirmation data received from JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and other payment partners when processing your PKR deposits or withdrawals.
• Identity verification services: Data returned by third-party KYC verification providers used to confirm your identity and age as part of donbet's compliance obligations under its international gaming licence.
• Cookies and similar technologies: Data collected through cookies, web beacons, and local storage as described in Section 8 of this Privacy Policy.
• Fraud and security tools: Data from third-party fraud detection and risk management services that help donbet identify suspicious account activity and protect the integrity of the platform.

donbet processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to enter into or perform the contract between you and donbet — including account registration, identity verification, processing your bets, and paying out your winnings in PKR.
• Legal obligation: Processing required to comply with donbet's obligations under its international gaming licence — including KYC verification, age verification, anti-money laundering checks, and responsible gaming requirements.
• Legitimate interests: Processing carried out for donbet's legitimate business interests, including fraud prevention, platform security, improving user experience, and analytics — where these interests are not overridden by your rights and interests.
• Consent: Where donbet relies on your consent for specific processing activities — such as sending you promotional communications about donbet bonuses, PSL betting offers, or new slot releases — you may withdraw that consent at any time by updating your communication preferences in your account settings or by contacting [email protected].

donbet uses the personal data it collects for the following purposes:

• Account management: Creating and maintaining your donbet account, processing your donbet login, and ensuring accurate record-keeping of your activity.
• Identity and age verification: Confirming that you are who you say you are and that you meet the 21-year minimum age requirement before allowing access to betting and casino services.
• Transaction processing: Executing PKR deposits via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and SadaPay, and processing withdrawals to your verified payment accounts.
• Bet and game settlement: Recording your bets and casino wagers, settling results accurately, and crediting winnings to your donbet account balance.
• Bonus and promotions management: Verifying your eligibility for donbet promotions, crediting bonus funds, and tracking wagering requirement completion.
• Customer support: Responding to your queries, complaints, and account requests via live chat and email.
• Responsible gaming: Monitoring betting behaviour to identify potential problem gambling indicators and administering deposit limits, loss limits, cooling-off periods, and self-exclusion requests you have submitted.
• Fraud prevention and security: Detecting and investigating suspicious activity, multiple account creation, bonus abuse, and other Prohibited Conduct as defined in donbet's Terms & Conditions.
• Regulatory compliance: Fulfilling donbet's obligations under its international gaming licence, including record-keeping, reporting, and anti-money laundering monitoring.
• Platform improvement: Analysing aggregated, anonymised usage data to improve the donbet platform, inform product decisions, and enhance the player experience for users across Pakistan.
• Marketing communications: Sending you relevant donbet promotions, cricket betting offers, slot tournament notifications, and account updates — where you have consented to receive such communications or where donbet has a legitimate interest in doing so.

donbet does not sell your personal data. We may share your data with the following categories of recipients only to the extent necessary for the purposes described in this Privacy Policy:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing partners — to execute your PKR deposit and withdrawal transactions.
• KYC and identity verification providers: Third-party services that verify your CNIC, age, and identity documents as required under donbet's gaming licence compliance obligations.
• Fraud detection and risk management services: Third-party providers that assist donbet in identifying fraudulent account activity, bonus abuse, and money laundering patterns.
• Game content providers: Casino software and game suppliers who power donbet's slot library, live dealer tables, and other casino products. Data shared is limited to session and game activity required to deliver the gaming experience.
• IT and hosting infrastructure providers: Cloud and server infrastructure partners that host the donbet platform and its databases. These providers act as data processors under donbet's instruction and are contractually bound to protect your data.
• Regulatory and licensing authorities: donbet's international gaming licence authority and, where legally required, relevant Pakistani law enforcement agencies or financial intelligence bodies — in fulfilment of reporting and compliance obligations.
• Professional advisers: Legal, audit, and compliance advisers where necessary for donbet to obtain professional advice, defend legal claims, or manage regulatory matters.

donbet takes particular care with the financial data associated with your donbet account. The following practices apply to all payment-related data:

• donbet does not store full payment card numbers on its own systems. Card data is tokenised and stored by our PCI-DSS compliant payment processing partners.
• JazzCash and EasyPaisa wallet numbers associated with your account are stored in encrypted form and are used solely for executing your authorised deposit and withdrawal transactions.
• Bank account details provided for HBL, UBL, and Meezan Bank transfers are stored with access restricted to donbet's payments team and processed under strict internal controls.
• All payment transactions are logged for the purpose of accurate account balance maintenance, dispute resolution, and regulatory record-keeping under donbet's international gaming licence.
• donbet will never charge a transaction without your explicit authorisation. If you believe an unauthorised transaction has occurred on your donbet account, contact [email protected] immediately.

donbet uses cookies and similar tracking technologies to operate and improve the platform. The categories of cookies used by donbet are as follows:

Essential cookies cannot be disabled as they are required for the donbet platform to function. You may manage functional and analytics cookies through your browser settings or by contacting [email protected]. Note that disabling certain cookies may affect the functionality of the donbet platform.

donbet does not use third-party advertising cookies or retargeting pixels from external ad networks.

donbet retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by donbet's obligations under its international gaming licence. The following general retention principles apply:

• Active account data: Retained for the duration of your donbet account plus a defined period following account closure, as required for regulatory record-keeping purposes.
• KYC and identity documents: Retained for a minimum of five (5) years from account closure to satisfy anti-money laundering and gaming licence record-keeping obligations.
• Transaction records: All PKR deposit and withdrawal records are retained for a minimum of five (5) years for financial compliance purposes.
• Responsible gaming records: Self-exclusion records and responsible gaming tool usage logs are retained to prevent a self-excluded player from being inadvertently re-onboarded.
• Customer support correspondence: Retained for three (3) years to support dispute resolution and quality assurance processes.
• Marketing consent records: Retained for the duration of the consent plus three (3) years following withdrawal, to demonstrate compliance.

Following the expiry of the applicable retention period, donbet will securely delete or anonymise personal data so that it can no longer be attributed to any individual User.

donbet implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Key security measures include:

• 256-bit SSL/TLS encryption for all data transmitted between your device and donbet's servers, including during donbet login and payment processing.
• Encryption at rest for sensitive data fields including CNIC numbers, payment credentials, and KYC documents stored on donbet's infrastructure.
• Access controls restricting internal access to personal data on a strict need-to-know basis. donbet staff are granted only the minimum data access required to perform their role.
• Two-factor authentication available for all donbet accounts to provide an additional layer of protection beyond your password.
• Regular security assessments including penetration testing and vulnerability scanning of donbet's platform infrastructure.
• Staff training on data protection obligations and secure data handling practices for all donbet personnel who process User data.

Despite these measures, no internet-based platform can guarantee absolute security. If you become aware of any security vulnerability or suspected data breach relating to your donbet account, please notify us immediately at [email protected].

As a donbet User, you have the following rights in respect of your personal data. To exercise any of these rights, contact donbet at [email protected] with the subject line "Data Rights Request":

• Right of access: You may request a copy of the personal data donbet holds about you. donbet will respond to access requests within 30 days.
• Right to rectification: You have the right to request correction of any inaccurate or incomplete personal data held on your donbet account. Some corrections — such as name or date of birth — may require supporting KYC documentation.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to donbet's legal retention obligations. Note that data required for regulatory compliance under donbet's gaming licence cannot be erased before the applicable retention period expires.
• Right to restrict processing: You may request that donbet restrict processing of your data in certain circumstances — for example, while a rectification request is being assessed.
• Right to data portability: Where processing is based on your consent or on a contract, you may request that donbet provide your personal data in a structured, commonly used, machine-readable format.
• Right to object: You may object to processing based on donbet's legitimate interests. donbet will cease such processing unless it can demonstrate compelling legitimate grounds that override your rights.
• Right to withdraw consent: Where donbet processes your data based on consent (e.g., for marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

donbet's services are strictly for individuals aged 21 years and above. donbet does not knowingly collect personal data from any person under the age of 21.

If donbet becomes aware that personal data has been submitted by or on behalf of a person under 21 years of age, the associated account will be closed immediately, all data will be handled in accordance with donbet's minor protection obligations, and deposit funds will be returned to the originating payment source where reasonably practicable.

Parents and guardians in Pakistan are encouraged to utilise parental control software and device-level restrictions to prevent underage access to gambling platforms. If you suspect that a minor in your household has registered on donbet, please contact [email protected] immediately so donbet can take prompt action.

donbet operates under an international gaming licence and may use infrastructure, service providers, or technology partners located outside Pakistan. As a result, your personal data may be transferred to and processed in countries other than Pakistan.

Where such international transfers occur, donbet takes appropriate steps to ensure that your personal data receives a level of protection equivalent to that described in this Privacy Policy. These steps may include:

• Transferring data only to countries or organisations that provide an adequate level of data protection.
• Putting in place contractual data protection clauses with receiving parties that impose equivalent obligations to those that apply to donbet.
• Restricting international transfers to what is strictly necessary for the purposes described in this Privacy Policy.

For further information about the safeguards donbet applies to international data transfers, please contact [email protected].

donbet may update this Privacy Policy from time to time to reflect changes in our data practices, technology, legal requirements, or the scope of donbet's services. The "Last Updated" date at the top of this page indicates when the most recent revision was made.

Where changes are material — for example, where donbet begins processing a new category of personal data or changes the legal basis for processing — donbet will notify registered Users via email or an in-platform notification before the change takes effect.

Your continued use of the donbet platform following a policy update constitutes your acknowledgement of the revised Privacy Policy. If you do not agree with an update, you should cease using donbet and contact [email protected] to discuss your account.